We Try To Avoid Giving Our Customers A Reason To Complain And We Take All Complaints Seriously

If we do get a complaint, we’ll try to resolve it as soon as we can

  • We will acknowledge your complaint within 5 business days
  • We will aim to resolve it within a maximum of 8 weeks
  • We will keep you updated throughout the process

Contact our complaints team directly

If you are still dissatisfied

  • Please be aware, we always aim to resolve the complaint to your satisfaction. However, we have up to 8 weeks to investigate your complaint and issue our final response

If we haven’t given you a final response within 8 weeks, or if you’re still not satisfied, you can contact the Financial Ombudsman Service enquiries and customer helpline on:

You can also submit a complaint to the European Commission Online Dispute Resolution portal
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show