WE TRY TO AVOID GIVING OUR CUSTOMERS A REASON TO COMPLAIN AND WE TAKE ALL COMPLAINTS SERIOUSLY

If we do get a complaint, we’ll try to resolve it as soon as we can
• We will acknowledge your complaint within 5 business days
• We will aim to resolve it within a maximum of 8 weeks
• We will keep you updated throughout the process

Contact our complaints team directly
• Telephone: 0808 1696 200
• Email: complaints@azuremoney.com
• Address: 6 Bevis Marks, London, EC3A 7BA

If you are still dissatisfied
• Please be aware, we always aim to resolve the complaint to your satisfaction. However, we have up to 8 weeks to investigate your complaint and issue our final response

If we haven’t given you a final response within 8 weeks, or if you’re still not satisfied, you can contact the Financial Ombudsman Service enquiries and customer helpline on:
• Telephone: 0300 123 9 123 or 0800 023 4 567 FREE
• Email: complaint.info@financial-ombudsman.org.uk
• Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You can also submit a complaint to the European Commission Online Dispute Resolution portal
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show