Yes, you can settle your loan early at anytime. Call or email us to find out how much is still owed and to discuss how much you wish to repay. When you contact us, we will provide you with an early settlement quotation by email, which is valid for 28 days.
We collect by Direct Debit. You can contact us at any time during the agreement with us to update or change your Direct Debit authorisation.
Keeping your account details up to date is very important. To change any of your payment details, contact details or personal information please call our Customer Support team on 0808 1696 200.
Each instalment is due and payable on the same day of each consecutive month commencing on the first occurrence of your preferred repayment date which occurs after 30 days have passed starting from the date you and we entered into the agreement (as specified by you in your loan application). If you need to change your scheduled payment date, call us on 0808 1696 200 and we can make this change free of charge. Please note: we only accept a maximum of two payment date changes a year.
If your circumstances change, please call us on 0808 1696 200 so that we can work with you on a viable solution.
If you experience difficulties meeting the contractual payments of your loan it is important that you contact us as soon as possible on 0808 1696 200 so we can review your situation and agree a course of action.
If we need to contact you regarding important account information, we will use the contact details you have provided to us. We may email, call or text you if we need to contact you, this is why it is important that you keep your contact details up to date on your account.
We will provide you will an annual statement (every 12 months) during the life time of your loan. This is normally sent via email.
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