WE’RE ALWAYS HAPPY TO ASSIST

Telephone
Customer services and Help with your loan repayments
• 0808 1696 200
• 9am-5pm Mon-Fri

Email
• You can email us here if you need to discuss payments or for any other help and support contact@azuremoney.com

Letters
• Address: 6 Bevis Marks, London, EC3A 7BA

AZUREmoney.com
• Registered in England and Wales as Beauly Financial Services Limited trading as AZUREmoney
• Registered Company Address: 6 Bevis Marks, London, EC3A 7BA
• Registered Company Number: 00283556.
• AZUREmoney is a trading name of Beauly Financial Services Limited who are authorised and regulated by the Financial Conduct Authority in relation to credit-related activities. Firm Reference Number: 742833

You can confirm our registration on the Financial Conduct Authority’s website or by contacting the Financial Conduct Authority on 0800 111 6768.

Report fraudulent behaviour
Please make sure you’re dealing with the real AZUREmoney. There are fraudsters out there who may try to trick you. We’ll never ask you for upfront payments, application fees or processing fees. AZUREmoney doesn’t charge any fees.

We ONLY ACCEPT payments in the following ways:
• Direct debit
• Bank transfer
• Cheque

You should report them immediately to Action Fraud by contacting them on 0300 123 2040 or using their online form http://www.actionfraud.police.uk/report_fraud

Complaints
We try to avoid giving our Customers a reason to complain and we take all complaints seriously.

If we do get a complaint, we’ll try to resolve it as soon as we can.
• We will acknowledge your complaint within 5 business days
• We will aim to resolve it within a maximum of 8 weeks
• We will keep you updated throughout the process

Contact our complaints team directly
• Telephone: 0808 1696 200
• Email: complaints@azuremoney.com
• Address: 6 Bevis Marks, London, EC3A 7BA

If you are still dissatisfied
• Please be aware, we always aim to resolve the complaint to your satisfaction. However, we have up to 8 weeks to investigate your complaint and issue our final response

If we haven’t given you a final response within 8 weeks, or if you’re still not satisfied, you can contact the Financial Ombudsman Service enquires and customer helpline on:
• Telephone: 0300 123 9 123 or 0800 023 4 567 FREE
• Email: complaint.info@financial-ombudsman.org.uk
• Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You can also submit a complaint to the European Commission Online Dispute Resolution portal
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show